NPS (Net Promoter Score) is gaining more and more attention. Organizations more often start to measure customer loyalty with NPS instead of satisfaction.
We have created a simple mechanism called referrer which enables you to integrate your survey better with any website. Referrer enables you to acquire information about source from where your respondents come. It is working by default for your surveys and tests, you don’t have to set any options for it to work.
Questionnaire testing is an important element of survey design and work on survey research. Why is so important? During the test you will able to evaluate real-time needed to complete survey and quality of survey questions.
Resending survey is a proven method to improve response rate – get more answers in survey research from the same sample.
What is the response rate, why it is important, and how does it work? Response rate (also known as completion rate, return rate, or RR) tells us how many people have completed surveys comparing to the total number of people in the sample. The bigger the response rate the better.
How to make your survey look exactly the way you like it? SurveyLab contains extended personalization and branding options that allows you to change your survey color skins, add your own logo and set up survey redirection page.
Are you planning your online research? We have prepared short guide for you, it will help you prepare and conduct research project. In the article you will find seven-step approach that will help you manage online survey project.
Join the community and meet SurveyLab users. Share your experiences or find help for your online surveys, forms, and tests.
SurveyLab survey links are hashed. This is one of the security mechanisms embedded in our system. We do this to prevent accidental people from accessing the survey by entering random strings. This does not mean, however, that your survey links must also be long. Below you will find 5 ways to get short links to surveys and tests.