survey academy

Most successful companies have a well-developed customer service system. As it turns out – the use of customer satisfaction management tools in relation to employees can also bring tangible results. Companies that decide to take this step achieve unprecedented success – they multiply profits, areas of ​​operation, and develop on many levels. Those that achieve above-average results have one more feature in common – they focus on the needs and experiences of employees.

Remote work and distance learning requires a new approach to communication and new skills development. It also requires a new approach to conducting exams and tests. Online tests are quickly replacing those carried out in a traditional way.

It’s time to put the first step in online sales. You want to make it easier for your customers to place orders online, but you don’t want to invest in an e-commerce system. We have a solution for you. Thanks to SurveyLab online forms, you will quickly create an online order processing process and gain new customers.

NPS still remains one of the most popular methodologies for measuring customer satisfaction and loyalty. It is simple to use and easy in interpretation. Learn how to run an NPS survey with SurveyLab.

How to conduct a 360 survey project. We have prepared a complete guide for 360-degree feedback for you. This article will help you successfully prepare and conduct research in your organization in five easy steps.

No matter what business you are in, sales is one of the most difficult tasks you will have to face, including the one you will run online. We have 5 proven ways to increase your sales and profits.

If You Can’t Measure It, You Can’t Improve It (William Thomson, lord Kelvin). If you run a business, you should measure the effects of your actions. Check 15 key metrics for your business.

In a dynamically changing world, the study of the effectiveness of the onboarding process of new employees becomes a standard and even a must for every company. The adaptation process affects not only the satisfaction but also the productivity of the new employee.

Nowadays, marketing and sales are data driven. Almost every decision requires analysis and in-depth knowledge of the market, customers and competition. On the other hand, the flood of information can overwhelm. Below you will find 25 questions that will help you work better basing on the knowledge, build effective strategies, and make the right decisions.

The company’s success depends largely on the employees. A survey conducted by AON shows that the increase in employee engagement by 5 points translates into a 3% revenues increase.* AON Employee Engagement Report, 2018

Your customers expect a perfect experience with your brand or company. This means that the customer experience at every touch point with your organization (offer, sale, delivery, service) must be at the highest level.

Research conducted by the Gallup Institute shows that 87% of employees do not engage at work. Many companies are not aware of the problem and its scale. At the same time, companies that manage to build a committed team significantly outperform their peers, achieving even a 147% higher earnings per share.