satisfaction survey

Surveys show that satisfied customers will share their positive experiences with 3 – 5 people, unsatisfied will share their negative experiences with 8 – 10 people.

Employee satisfaction tells us how much employees are satisfied with their work, salary and work environment. It is typically measured with satisfaction surveys that include questions about work environment, salary and benefits and availability of tools and resources.

In ISO 9001 quality standard customer satisfaction and satisfaction measurement tools play very important role. Quality Management System implementation and “Plan, Do, Check, Act” structure introduced by ISO 9001 ensures that client needs will be taken into consideration and properly addressed.

The importance of satisfaction is often underestimated, but satisfied customers and employees often determine market success of the company. Satisfied customers are often less price-sensitive, more willing to buy and recommend your products or services to other customers.

For all our users that use NPS (Net Promoter Score) to measure customer loyalty we prepared new functionality that simplifies and automates this process.