So you’ve done the Net Promoter Score (NPS) everyone is talking about. You’ve got your score and know how many of your customers are Promoters or Detractors. Great! What’s next? You’re probably wondering what the number actually means and how to use it. Start by asking yourself these three questions.

In the case of survey based research, it’s not just about WHAT you want to ask. It’s also as much about HOW you formulate your questions. Otherwise, you might end up with data that is false or of poor quality. Good questions are clear and they don’t raise any doubts at the time of completing the questionnaire. Bad questions may include answer suggestions or they can even make it impossible to give a truthful answer and as a result they are discouraging. What kinds of questions should you avoid?

Thanks to online surveys it was possible for us to reach the intended indicators and aquire EU funding.

Running a survey? Sooner or later you’re bound to draft a report based on the data you acquired. How to make your work on the report pleasant and the outcome useful, attractive and engaging?

Questionnaires are one of the basic tools of marketing specialists. They’re comprehensive and, if skillfully constructed, they easily provide valuable data. DYI online surveys give users the freedom to conduct perfectly customized research on their own. Today we’re bringing you 5 ways to use online questionnaires that will help you build an effective marketing strategy.

Are you earning money on online paid surveys as a panellist? Here are some tips that may help you to maximize your profit. Those are universal rules that work both with mypanellab.com survey panel and any other panel.

We are starting series of articles created for students that are looking for online survey and questionnaire tool for their dissertations.

SurveyLab v 8.11 is ready. The most important change is a new functionality of online tokens. Tokens are unique codes that identify respondent, secure access to the survey and enable full anonymity of the responses at the same time.

Customer insight. Information about customer needs, ability to track "sales funnel", access contacts history, information about products / services customer is using, is one of the key elements that allow you to build a competitive advantage and improve sales efficiency.

SurveyLab version 8.11 is ready. In the new version of our online survey and questionnaire software, you will find improved API and new work automation features.

Are you managing an eShop? Do you need to get more insight into your customers' satisfaction from the purchase process and level of service?

Do you know what your clients and users talk about your company, products, or services? What do they like and what annoys them? Voice of the Customer can help you find answers to these questions.