SurveyLab 15.1.3 is ready and so are new features. Among changes, you will find an online disc, Dropbox integration, piping (text inserting), a simplified process for adding contacts, tag colors, and other changes and improvements.

Spring is coming and so are changes and new functionalities in SurveyLab. Among changes, you will find new package names, SMS surveys, export to PowerPoint, new survey widgets, and many other small changes and improvements.

We are happy to introduce you to new payment process for SurveyLab online surveys. It was designed from scratch to make your experience with SurveyLab better.

Net Promoter Score (NPS) is one of the most popular methods of testing customer satisfaction, however, it’s still far from perfect. Before you start with your NPS, find out all about its limitations.

So you’ve done the Net Promoter Score (NPS) everyone is talking about. You’ve got your score and know how many of your customers are Promoters or Detractors. Great! What’s next? You’re probably wondering what the number actually means and how to use it. Start by asking yourself these three questions.

Net Promoter Score (NPS) is a popular customer loyalty measurement methodology. Recently, not without a cause, it’s become very popular among marketing and sales professionals. The methodology assumes that in order to conduct an effective study of customer loyalty it’s enough to ask just this one question :

We are starting series of articles created for students that are looking for online survey and questionnaire tool for their dissertations.

mypanellab.com gathers people just like you – people who do shopping, watch TV, listen to the radio, do sports, travel, some of them wear glasses, and some smoke cigarettes. Every day they experience different things and are ready to share those experiences. The opinions are collected via anonymous paid surveys, have various lengths, and depending on the survey length and subject have different prices for completion, even up to 5 USD per single survey.

Customer insight. Information about customer needs, ability to track "sales funnel", access contacts history, information about products / services customer is using, is one of the key elements that allow you to build a competitive advantage and improve sales efficiency.

Are you managing an eShop? Do you need to get more insight into your customers' satisfaction from the purchase process and level of service?

2013 was very busy for us, at the same time it brought us a lot of changes and cool new features, including mobile surveys, online survey panel and professional features like SPSS / PSPP data export.

5 Why (5W) is an iterative question-asking technique used to explore cause-effect relationship underlying a particular problem. Technique was originally developed by Sakichi Toyoda and used in Toyota Motor Corporation during the evolution of manufacturing methodologies. It gained big popularity and is used by such methodologies like Kaizen, Lean, Six Sigma.