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Response Key

This functionality allows an external application (for example CRM, mailing, or survey panel system) to control the way a single Response Key is created and managed.

If you don’t know if you need this functionality leave default settings (Automatic).

Available options :

  • Automatic
  • URL + auto
  • URL only

NOTE. Options URL+auto and URL only are available only for URL Link and Widget distribution methods.

Automatic

This is a default setting for all system users. The system automatically collects the response Key. Response Key (rk) is created automatically as a survey link is activated and is visible in the URL address bar.

Example link:

https://feedback.surveylab.com/pageTag/SurveyCampaign/cId/59b2e821ea84e10c80292c88ce0f27afd8238ae4

SurveyLab system enables (thanks to collector settings) survey collection management.

Example of usage:

Response collection with email, web link, Twitter, or Facebook.

URL + auto

This setting allows for partial control of the response Key. To use it you will need to add at the end of the URL following link : crk/your-id/

To set response Key :

  1. Choose the Collector and press [S] SETTINGS button.
    Collector settings
  2. Choose the URL Link distribution method in BASIC CONFIGURATION.
  3. Next, go down this page, and in the Integration tab, set the Response Key parameter as URL + auto. Response ID- URL+AUTO
  4. Optionally, in field Jump to website (URL) add parameter {crk} / {rid}.
  5. Copy survey link and add crk/your-id/ at the end of URL.

NOTE. “Your-id” element for URL+auto setting can have 24 characters.

Example link

https://feedback.surveylab.com/pageTag/SurveyCampaign/cId/0b05468d5bff257aa539ea1a7eab6237efe34ada/crk/your-id

The system will automatically add a random element to “crk” (a4r85j,your-id) to create a Response Key. Each respondent can answer only once for a single survey.

Example of usage:

Web site (e-shop, blog) content rating with a single survey.

URL only

This setting provides full control over the response Key. To use it you will need to add at the end of the URL following link : crk/your-id/

NOTE. “Your-id” element for URL Only setting can have up to 64 characters and must be unique.

Example link:

https://feedback.surveylab.com/pageTag/SurveyCampaign/cId/a4d5658770c25d55ddc3702a769838fd34a4fad8/crk/your-id

There is only one answer possible for a single “crk”. We recommend including a random element in each “crk”.

Example of usage:

Integration with CRM system, mailing system, e-shop, survey panel, or web portal.

Additional parameters

To automatically close a survey that has already been completed by a respondent, add at the end of URL a parameter /alreadyCompleted/autoClose/

* Options URL+auto and URL only are available in the Professional and Enterprise plan.

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