Have you ever had one of those days where you’re all set to launch a survey, only to find Zoho Survey isn’t exactly hitting the sweet spot?
Yeah, us too.
Sometimes, it feels like the digital world is practically begging us to check out new options, doesn’t it?
Well, 2024 might just be the year to break free and discover something fresh.
So, if you’re wondering what other survey tools are out there that can make your life easier – or at least less Zoho – this list is for you:
What is Zoho Survey?
Zoho Survey, a product of Zoho Corporation, is a tool that helps you create online surveys. It’s meant to be user-friendly, so you don’t need to be a tech expert to use it. You can make surveys for different purposes like customer feedback, employee satisfaction, or market research.
You start by choosing a template or making a survey from scratch. Then, you add your questions. You’ve got different options: multiple choice, text boxes, rating scales, and more. Once your survey is ready, you share it via email, social media, or embed it on your website.
Zoho Survey also analyzes the results. You get charts, graphs, and reports to understand the responses. As such, you can make decisions based on real data.
The tool integrates with other Zoho apps and third-party tools. It doesn’t matter if you’re a small business or a large organization – this survey maker can aid in gathering valuable insights.
Zoho Survey features
Let’s look at the specific features in a little more detail now:
Creating surveys
Zoho Survey allows users to create surveys. With its drag-and-drop interface, you can add various advanced question types, such as conditional questions, to tailor your survey to specific needs. The platform offers over 200 customizable templates to choose from, so it’s an all-in-one toolkit for businesses. It also supports multi-lingual surveys, perfect for reaching a global audience.
Personalization
The tool works as a personalisation platform. It lets you customize your surveys with customizable themes, including custom branding, logo uploads, and custom end pages. The white-labeling feature allows you to present the survey as your own. With piping and auto-fill options, the platform makes the surveys tailored to each respondent.
Integrations
You can take advantage of smart integrations with other tools in the Zoho ecosystem, like Zoho Campaigns. It’s a strong collaborative work platform, ideal for teams working across different departments. It can also integrate with other apps, extending its capabilities to act as an optimization platform.
Sending surveys
Zoho Survey offers multiple ways to distribute your surveys, all so you get the best customer engagement. You can share surveys through web links, email campaigns, social media, or even QR codes. For more secure sharing, the platform supports private group access and custom domain links.
Collecting responses
It’s possible to gather more data thanks to both online and offline collection. You can embed surveys in websites, trigger follow-up emails, or even buy responses to get the insights you need.
Analyzing reports
Zoho Survey offers detailed survey report features. Access real-time reports, filter responses, and create custom reports. You can also take advantage of trend analysis and cross-tab reports, which are essential for a deep understanding of your data. Reports can be shared, scheduled, and exported in multiple formats.
Security
Security is a top priority for Zoho Corporation. The tool offers features like password protection, multiple-response prevention, and SSL certification to keep your data free from security threats. Your business processes can run smoothly without compromising the safety of your survey information.
Collaboration
Zoho Survey acts as a collaborative work platform by allowing multiple users to work together on surveys. You can invite reviewers, share surveys and reports, and even transfer surveys between accounts. This makes it an ideal tool for field service management platforms and other teams that need to work together.
Why Zoho Survey isn’t the best choice
While the features we’ve just walked you through look very promising, Zoho Survey comes with some pretty serious shortcomings.
Check them out now:
Poor customer support
One of the most common complaints about Zoho Survey is the poor customer support. Users have reported long wait times for responses, often taking up to 48 hours, which is frustrating when you need help quickly. Additionally, the support team’s lack of expertise can make resolving issues a slow and painful process. Now that’s how you negatively impact team productivity.
Complex and clunky interface
Despite offering a range of great features, Zoho Survey is often criticized for its complex and clunky interface. Users find it difficult to navigate, with multiple bugs and a lack of user-friendly design. This can be particularly challenging for solopreneurs who need a simple, focused writing tool, rather than one that requires extensive effort to operate.
Lack of flexibility and customization
Zoho Survey falls short when it comes to flexibility and customization. Users have pointed out the limited options for question types and templates, which often feel repetitive and uninspired. For businesses seeking a complete resource that adapts to their specific needs, this lack of customization can be a big drawback.
Integration issues
While Zoho Survey does integrate with other Zoho products, users have reported difficulties in syncing data across platforms. This can lead to repetitive tasks, where data must be manually transferred between apps.
Subpar user experience for respondents
Many users have noted that while the platform might be easy for survey creators, the experience for respondents is less than ideal. Issues with user-friendliness and a confusing interface can lead to poor participation rates and affect the success of the survey.
Top 9 Zoho Survey alternatives
Given the disadvantages we’ve just listed, we believe it’s time to look for another survey creator.
Lucky for you, there’s a whole world of alternatives out there just waiting to be discovered.
Find a tool that truly meets your needs now:
#1 SurveyLab – the best Zoho Survey alternative on the market
If you’re after a survey tool that goes beyond the basics, SurveyLab is the answer.
This unified cloud software streamlines how businesses create and manage online surveys, all while boosting team productivity and breaking down those pesky departmental silos.
Whether you’re in marketing, field service management, or any other collaborative team environment, SurveyLab’s all-in-one suite has you covered.
Why it’s the best:
SurveyLab outshines the competition with its powerful blend of features and ease of use. The platform offers a seamless experience for creating, branding, and distributing surveys across multiple channels, from email addresses to mobile devices.
With advanced options like custom variables and API integrations, it’s built to adapt to your specific needs. The real-time reports and detailed analysis tools keep you ahead of others, all so you can respond swiftly to survey feedback and stay ahead of the curve.
Who it’s for:
SurveyLab is perfect for businesses of all sizes – from small startups to large enterprises – seeking a top-shelf service for teams that makes collaboration more pleasant.
If your team needs a tool that can handle survey panels, automate survey response collection, and integrate smoothly with your CRM and other tools, SurveyLab is your go-to choice.
It’s particularly useful for those who value strong domain security and want to manage everything from survey creation to response analysis in one complete resource.
Key features:
- online survey design tool
- mobile survey creator
- survey branding
- response collection and management options
- reports and results analysis
- team collaboration features
- API & integration
- research panel
Try SurveyLab today for free and discover the best toolkit for solopreneurs and collaborative teams alike.
#2 Alchemer Survey
Alchemer Survey is for those who need to create detailed online surveys. It provides a unified platform with various question types, so organizations can collect and analyze data.
The tool integrates well with other applications, boosts organizational efficiency and helps businesses manage their processes.
Key features:
- Various question types
- Organizational efficiency
- Tool integration
#3 Typeform
Typeform is an online survey platform that stands out for its engaging and interactive question types. This suite is ideal for marketing teams looking to create better campaigns with great customer feedback.
By using this solution, companies can create surveys that feel less like tasks and more like conversations. This, in turn, will improve your response rates across the entire business.
Key features:
- Online surveys platform
- Engaging question types
- Marketing teams focus
- Interactive surveys
#4 Jotform
The Jotform software is for building online forms and surveys. It’s a tool that supports various question types, making it useful for different aspects of a business, from marketing to expense reporting.
Jotform’s platform for teams simplifies data collection and can be integrated into a unified marketing platform or affiliate management platform.
Key features:
- Various question types
- Data collection simplification
- Unified marketing platform
- Affiliate management platform
#5 SurveyMonkey
SurveyMonkey is known for designing surveys with a wide range of survey templates to choose from. This single platform serves as an optimization platform. Users can improve their conversion rates through effective survey campaigns.
There are also custom functions like skip logic and data export, so creating a survey report is hassle-free. It’s a favorite business tool for many due to its ease of use and comprehensive features, including embedded analytics for deeper insights.
Key features:
- Survey templates
- Custom functions
- Data export
- Embedded analytics
#6 Formstack Forms
Cloud businesses looking to design surveys that fit their specific needs should consider using Formstack Forms. It functions as a collaborative work platform where teams build custom apps and surveys with custom themes.
The platform also supports workflow management, so you can automate business workflows and streamline processes. With its remote access software capabilities, Formstack Forms delivers seamless employee experiences, even for distributed teams.
Key features:
- Collaborative work platform
- Custom apps
- Custom themes
- Workflow management
- Remote access software
#7 Google Forms
Google Forms is a simple tool for creating surveys quickly. It integrates with other Google Workspace tools. As such, it’s a favorite for businesses that need a collaborative work platform.
It also offers custom themes and a variety of question types. What’s more, it can serve as a platform for marketing teams to gather feedback and improve business workflows. Google Forms is widely used because it integrates with other business tools.
Key features:
- Simple survey creation
- Collaborative work platform
- Custom themes
- Question types variety
- Marketing teams focus
- Google Workspace integration
#8 SurveyLegend
SurveyLegend is known for its visually appealing interface for creating engaging surveys. It’s packed with custom themes and lets you create surveys that are both interactive and visually stunning.
This platform for customer engagement is ideal for businesses looking to enhance their survey campaigns with a focus on user experience.
Key features:
- Visual collaboration platform
- Custom themes
- Interactive surveys
- Platform for customer engagement
- Embedded analytics
#9 Survicate
Survicate is a platform for marketing teams focused on conversion optimization through targeted survey campaigns. It integrates with various business tools and offers a single platform to manage surveys across different channels.
This solution is known for its embedded analytics, which helps businesses monitor and improve their conversion rates. It also provides features for transactional email surveys and integration with email services.
Key features:
- Platform for marketing teams
- Conversion optimization
- Embedded analytics
- Transactional email surveys
- Email service integration
Conclusion
Choosing the right survey tool can make all the difference in gathering meaningful insights for your business.
While Zoho Survey offers some useful features, its limitations can hold you back. Luckily, there are plenty of strong alternatives out there, each with unique strengths to fit your specific needs.
Whether you’re looking for a more user-friendly platform, better integrations, or advanced customization options, the tools listed here are excellent choices to consider.
SurveyLab stands out as the top pick for its features and seamless experience, but don’t hesitate to explore the other options that might be the right fit for your team.
It’s time to break free from the ordinary and find a survey tool that truly works for you. Try out one of these alternatives and see how much easier – and more effective – your survey process can be in 2024.