2013 was very busy for us, at the same time it brought us a lot of changes and cool new features, including mobile surveys, online survey panel and professional features like SPSS / PSPP data export.
New pack of changes (with number 8.8) is waiting for you at MySurveyLab. This time we focused on survey report improvements and making the contacts module more robust.
It is said, that you can’t manage if you can’t measure effects of your actions. Organizations all over the world are looking for the ideal question / measure, that will allow to gauge and predict customer loyalty. The result is a specific “arms race” that leads to a new question. Which metric and question is the best one? To find an answer we compared three different frameworks – CSAT, NPS, CES.
New SurveyLab version (8.6) is ready. This time we have focused mostly on bug fixes and survey reports improvements. We also introduced some new features that may be very useful for you.
Do you know what your clients and users talk about your company, products, or services? What do they like and what annoys them? Voice of the Customer can help you find answers to these questions.
Semantic scale, also known as semantic differential or Osgood scale (from the name of its creator – American psychologist Charles E. Osgood, 1916-1991) is commonly used for the evaluation of attitudes, products, or services.
SurveyLab 8.5 online survey software is ready. This time changes are focused on survey design features, including survey question comments and control of number of selected answer choices.
5 Why (5W) is an iterative question-asking technique used to explore cause-effect relationship underlying a particular problem. Technique was originally developed by Sakichi Toyoda and used in Toyota Motor Corporation during the evolution of manufacturing methodologies. It gained big popularity and is used by such methodologies like Kaizen, Lean, Six Sigma.
Have you ever thought how to measure customer satisfaction from your sales force activity? Thanks to SurveyLab and salesMANAGO integration this task becomes really simple. You don’t need any IT or technical knowledge to integrate both tools and what is important our solution will allow you to measure satisfaction precisely in a point when client finished contact with sales representative.
SurveyLab 8.4 is ready and so are cool new features for online questionnaires, surveys, and forms. In this system update we have focused on improvements requested by the customers that use SurveyLab to create online forms.
360 feedback traditionally used for potential evaluation of managers gains more interest as a tool for employee evaluation, training needs evaluation and feedback collection where it is important to look at a given problem from different perspectives, eg. company, customer, manager, employee, partner (distributor, vendor, …).
Do you know that SurveyLab can send automatic notifications about new survey responses by email.