Customer insight. Information about customer needs, ability to track "sales funnel", access contacts history, information about products / services customer is using, is one of the key elements that allow you to build a competitive advantage and improve sales efficiency.
SurveyLab version 8.11 is ready. In the new version of our online survey and questionnaire software, you will find improved API and new work automation features.
Are you managing an eShop? Do you need to get more insight into your customers' satisfaction from the purchase process and level of service?
New version (8.10) of SurveyLab online questionnaire tool is ready. This time we added new branding options and created new type of question.
We have just released a new system version (8.9). This time new functionalities will allow you to create different versions of the same survey depending on the device type respondent is using (pc/laptop, tablet, smartphone) and this way adjust survey content to different media consumption habits.
2013 was very busy for us, at the same time it brought us a lot of changes and cool new features, including mobile surveys, online survey panel and professional features like SPSS / PSPP data export.
New pack of changes (with number 8.8) is waiting for you at MySurveyLab. This time we focused on survey report improvements and making the contacts module more robust.
It is said, that you can’t manage if you can’t measure effects of your actions. Organizations all over the world are looking for the ideal question / measure, that will allow to gauge and predict customer loyalty. The result is a specific “arms race” that leads to a new question. Which metric and question is the best one? To find an answer we compared three different frameworks – CSAT, NPS, CES.
New SurveyLab version (8.6) is ready. This time we have focused mostly on bug fixes and survey reports improvements. We also introduced some new features that may be very useful for you.
Do you know what your clients and users talk about your company, products, or services? What do they like and what annoys them? Voice of the Customer can help you find answers to these questions.
Semantic scale, also known as semantic differential or Osgood scale (from the name of its creator – American psychologist Charles E. Osgood, 1916-1991) is commonly used for the evaluation of attitudes, products, or services.
SurveyLab 8.5 online survey software is ready. This time changes are focused on survey design features, including survey question comments and control of number of selected answer choices.