If You Can’t Measure It, You Can’t Improve It (William Thomson, lord Kelvin). If you run a business, you should measure the effects of your actions. Check 15 key metrics for your business.
20 new survey templates, video tutorials, stars in NPS questions, a new form for creating collectors, and other small changes and improvements. We are introducing SurveyLab 21.5. Check what has changed for you.
In a dynamically changing world, the study of the effectiveness of the onboarding process of new employees becomes a standard and even a must for every company. The adaptation process affects not only the satisfaction but also the productivity of the new employee.
Nowadays, marketing and sales are data driven. Almost every decision requires analysis and in-depth knowledge of the market, customers and competition. On the other hand, the flood of information can overwhelm. Below you will find 25 questions that will help you work better basing on the knowledge, build effective strategies, and make the right decisions.
It is spring time and we are changing for you. The new version of MySurveyLab (21.1) is now available. Among the changes you will find a completely new survey editor with a drag and drop mechanism, the possibility of editing active surveys and updated carry forward question.
The company’s success depends largely on the employees. A survey conducted by AON shows that the increase in employee engagement by 5 points translates into a 3% revenues increase.* AON Employee Engagement Report, 2018
Your customers expect a perfect experience with your brand or company. This means that the customer experience at every touch point with your organization (offer, sale, delivery, service) must be at the highest level.
Research conducted by the Gallup Institute shows that 87% of employees do not engage at work. Many companies are not aware of the problem and its scale. At the same time, companies that manage to build a committed team significantly outperform their peers, achieving even a 147% higher earnings per share.
Are you the owner or manager of a restaurant, cafe, shop, or customer service point? Would you like to track customer satisfaction directly at the point of service or point of sale. Do you need to research the satisfaction of employees with the quality of meals and service in the company canteen or the quality of HR service point? Do you want to provide residents with the opportunity to easily evaluate the work of the City Hall? We got the right solution for you based on online surveys. All you need to do is to install a digital kiosk (e-kiosk) or use QR codes.
This year was exceptionally rich in terms of changes in our system. Work has progressed in many areas: from new functionalities and improvements in the user interface to server infrastructure and security issues. As there were too many changes, we decided to present the ones that are the most important for our clients.
We just have prepared a new set of great features for you. This time, the changes mainly concern reports and data analysis. Among the changes you will find survey dashboards and functionality that allows you to compare data segments.
One of the most fundamental factors while creating every healthy relationship between people is the ability to communicate. Seemingly, something very obvious, but to this day many companies are struggling with this issue. Speaking about business, in order to develop such a properly functioning company-employee relationship, one should consider, first of all, an appropriate tool and communication channel.