Your customers expect a perfect experience with your brand or company. This means that the customer experience at every touch point with your organization (offer, sale, delivery, service) must be at the highest level.
Research conducted by the Gallup Institute shows that 87% of employees do not engage at work. Many companies are not aware of the problem and its scale. At the same time, companies that manage to build a committed team significantly outperform their peers, achieving even a 147% higher earnings per share.
Are you the owner or manager of a restaurant, cafe, shop, or customer service point? Would you like to track customer satisfaction directly at the point of service or point of sale. Do you need to research the satisfaction of employees with the quality of meals and service in the company canteen or the quality of HR service point? Do you want to provide residents with the opportunity to easily evaluate the work of the City Hall? We got the right solution for you based on online surveys. All you need to do is to install a digital kiosk (e-kiosk) or use QR codes.
This year was exceptionally rich in terms of changes in our system. Work has progressed in many areas: from new functionalities and improvements in the user interface to server infrastructure and security issues. As there were too many changes, we decided to present the ones that are the most important for our clients.
We just have prepared a new set of great features for you. This time, the changes mainly concern reports and data analysis. Among the changes you will find survey dashboards and functionality that allows you to compare data segments.
One of the most fundamental factors while creating every healthy relationship between people is the ability to communicate. Seemingly, something very obvious, but to this day many companies are struggling with this issue. Speaking about business, in order to develop such a properly functioning company-employee relationship, one should consider, first of all, an appropriate tool and communication channel.
SurveyLab was recently distinguished as a 2018 Rising Star by leading software review platform FinancesOnline. This award is given to software solutions that have gained popularity on the market and are perceived by users as an efficient software for their unique needs.
The new version of SurveyLab (18.13) is now available. Among many changes, we are happy to present REST API, a new kind of “carry forward” question type, new options for configuring survey widgets, better service of surveys in kiosk mode, and many more.
The next version of SurveyLab (18.9.0) is now available. Implemented changes improve response rate of your research projects. Among new features, you will find new email invitation templates, sign-up with Google, and new improved survey logic.
The next version of SurveyLab (18.7.2) is now available. This time we have rebuilt and updated survey reports and provided improved survey results analysis. Both reports, measures, and trends have gained new possibilities and appearance.
The next version of SurveyLab (18.6.0) is now available. This time we have expanded the system capabilities in the scope of building closed-loop processes and feedback management, we have expanded existing types of questions with new options and improved navigation.
The first survey conducted with the use of computer-aided statistical tools was the census made in 1890 in the USA. It was the 11th US census. The first one took place in 1970. The methods used were prepared by Herman Hollerith. The data was entered using punched cards and counted by the machine.