What are cookie files
Cookies are small text files stored on the user device in web browser memory. Cookies help identify user device and properly display the website (in our case online questionnaire or test) with individual user preferences.
How we use cookie files
We use cookies for survey navigation, for work automation (e.g. discount code authorization) and to create anonymous aggregated statistics that help us better understand how our users use SurveyLab, improve it, and adjust to specific client needs.
What kind of cookies do we use
We use two kinds of cookie files – session and persistent. The first one stays on user’s device until session ends, second one stays until a specific date that is set in cookie file parameters.
| Session ID | We can save information how users use our service. This information can contain the most often visited pages or error messages. This type of cookie file helps us improve our service and improve the comfort of our users. |
| Discount code | Inform us if the user used a discount code. Thanks to this information we know if a user has been granted with discount code and we can automatically activate it in the system. |
| Sales code | Helps us better support our clients and assign an account manager on our site. |
| Navigation | The information allows navigation inside survey / test. Cookie files help us identify on which survey / test site respondent currently is and display the next page after he/she clicks on the navigation button. |
How to remove cookie files
Users can any time remove cookies from the web browser memory or change cookie settings and this way block the possibility to save cookies in a web browser memory.
NOTE. We recommend to turn cookies support on in the web browser. Limiting cookie usage can impact some functionalities of SurveyLab.